Frequently Ask Questions
Is it safe to use my credit card online? Is my transaction secure?
Absolutely. Our online ordering form uses the most powerful encryption technology available - which means that your personal data is kept completely secure.
Do you offer any guarantees?
We're so confident that you'll enjoy using this software that we offer a full 30 days satisfaction guarantee. If you feel unsatisfied with the performance of the products, just let us know and we'll send you a refund promptly!
How easy is your software to use?
You can have the software downloaded and running within ten minutes. It's that easy!
How do I receive my product?
In order to save your money and time, this product is available solely as a direct download (eventually through a members area). Within minutes, you can get it downloaded right to your desktop!
How long do I have to wait to receive my activation code (download information) after I place the order?
Once your order has been processed and accepted, your registration code (download link) will be e-mailed to you immediately! Normally it's a matter of minutes but sometimes it may take up to 1 hour. Please make sure that you provide a valid e-mail address in order to receive your activation code. If after one hour you still don't receive your activation code please check your bulk-mail or junk-mail (spam) folder or settings of your e-mail software, if you are still having difficulty please contact our billing department.
Where do I go for Help & Support?
- For Technical Help Installation, removal issues and how to use, please email directly Avanquest.
- For Transaction Support, billing, delivery, incomplete or broken download, please call us at:
- North America: 1-888-846-9563
- United Kingdom: +44 203 051 6860
- Australia: +61 1800 885 962
- France: +33 9 75 18 02 52
- International +1 514-733-2571
